IPSIS Directorate

The IPSIS Directorate will implement the integrated IPSIS platform, together with the requirement for the active participation of a number of key stakeholders across different participatory and reporting departments, for effective operational management of the system and service delivery to the back end users.

The dedicated IPSIS Directorate will collaborate closely with the Inter-ministerial Working Group to ensure a smooth transition to post-implementation phase, and transfer knowledge and know-how from existing MIS solution providers for effective operational management of the system and service delivery to end users.

IPSIS Directorate Objectives

The IPSIS Directorate will function as a operational management of the system and service delivery directorate, which in collaboration respective NAIS IT personnel will ensure reliable and secure IPSIS operations, and effective management of information systems and databases for supporting the preparation and monitoring of all strategic documents, as well as the interfaces with relevant government directorates and systems (EAMIS, AFMIS, INSTAT, etc). The IPSIS Directorate will work closely with respective IT Sector of NAIS to cover both functional and technical aspects of operational management and user support services.

Key Functions

The following key functions will be supported by the IPSIS Directorate:

• System and user performance monitoring: The IPSIS Directorate and NAIS will monitor the utilization of system modules and user experiences (number of concurrent users, reporting needs, etc.) on a daily basis, to complement the efforts of the NAIS specialists for monitoring the performance of data center operations and network connections (network efficiency, user management, functional administration, etc). The IPSIS Directorate & NAIS will prepare annual review report to summarize the performance of IPSIS operations, results achieved, and emerging needs/issues that require management attention.
• Change management & Regulatory Framework: The IPSIS Directorate will actively participate in the development and implementation of change management plans during the implementation of new system capabilities, legal framework changes and/or transition to modernized platforms.
• Functional and operational support: The IPSIS Directorate will provide necessary support through Help Desk functions for internal and external users benefiting from IPSIS system. There will be a functional support team responding to user needs on system functionality and reporting needs, in addition to the technical support team mapped to NAIS for assistance on technical challenges.
• Data analytics: Data analytics will be supported through dedicated team members trained on specific tools available under IPSIS Modules functionalities to support the needs of PMO and government entities on the data-driven management approach by making advanced data analysis accessible. The update (the format, content, quantity and frequency) and generation of reports using the interactive functionalities of the reporting module and web publishing will also be supported by this team.
• Maintaining Master Data Management: Maintaining Master Data Management (MDM) rules which define the format and structure of shared data.
• Modernization of information systems: The IPSIS Directorate in collaboration with NAIS technical support team will also monitor the enhancements, modernization and maintenance needs of existing IPSIS platform (components: system, database and application), and will communicate with existing solution providers during warranty and post-warranty periods to improve system capabilities and assist in the development of new modules or reporting tools.
• Training: The IPSIS Directorate will provide training that will cover the general operation and functionality of all IPSIS non-administration system modules and will involve several types of users, such as: data entry, supervisory, middle management and senior/executive. Also the management offline/online and computerized training options for new system users to ensure knowledge transfer and sustainability of system management and functional capabilities.